Guildford queues the longest

The

consumer group Passenger Focus has discovered that the new ticket

machines introduced to reduce queuing at UK stations are in fact

causing increased queuing, increased passenger frustration and in

some instances leaving people paying more than they should.

Nowhere

were the station queues worse than in Guildford according to the

study.

“Ticket

machines can present bewildering jargon, a barrage of information and

choices as well as incomplete information about ticket restrictions,”

said Ashwin Kumar, Passenger Focus’s rail director.

“As

a result some passengers would rather queue to speak to a member of

staff, buy more expensive tickets than they need to or just give up

and join the ticket office queue.”

Have

you been affected by the new machines? What do you think?